Help & safety

Something wrong? Start here. A real person reads every message.

Common questions

Someone was rude or made me feel unsafe

Open the chat with that person, tap the three dots at the top, and choose Report a problem. You can also block them so they can't message you again. Our team reads every report within one business day.

I need to cancel a visit

Go to Routines, pick the visit, and choose to cancel. If it's close to the start time, a no-show fee may apply — the visit page tells you before you confirm.

A bill looks wrong

Open Bills, tap the bill, and message the helper right from that page. Helpers may call these invoices, but families see them as bills. If you can't sort it out together, report it to us and we'll step in.

I want my account gone

Open the gear icon in the top bar and choose Delete my account. If you can't sign in, use the account deletion page.

Is everyone background checked?

We ask every helper for ID, and we collect background checks, insurance and licence details where they have them. Each helper's card lists exactly which checks are on file — we never claim a check we haven't seen.